• Siebel implementations are the core of our business
  
  
We have worked on every version of Siebel since Siebel 98 and have configured virtually every vertical variant. Migrations to Siebel 8 are a current speciality. The Siebel annual report used to contain a list of their most important worldwide customers. We have been involved with the Siebel projects of 19% of the customers in the last version of that list. There is hardly a problem that can occur in a Siebel project that we have not encountered and solved before.


• Our consultants really are expert
  
  The nature of Siebel as a product means that there is a minimum threshold of skill beneath which nothing really useful will be achieved. For some products, it is perhaps possible that resources who know half of what an expert knows will contribute to a project at half the rate of the expert. In the world of Siebel, if they are below the minimum threshold of skill, they will contribute effectively nothing.
  
  By way of illustrating this point, there is a story about a manager who used to work for Customer Systems. When he left, he joined a very large, well known Systems Integrator that happens to do Siebel work. The manager had to produce an estimate for a piece of work. At Customer Systems, he would have estimated 40 to 50 days but at his new employer he had to feed it into a standard estimating model that started with an impact analysis and spat out a number. The answer – 800 days!! Needless to say, the manager is no longer with the Systems Integrator.
  
  
• We offer a complete range of product related services
  
  The exact service we supply varies with the needs of each customer. As well as providing complete project teams, we frequently supply one or two real experts into a larger team to inject extreme Siebel product knowledge into a project. The most common things that we do include:
  
  
• leading design workshops and build prototypes
• mapping business requirements into the Siebel product to maximise benefit and minimise modifications to the core product
• configuring the most complex parts of the application
• team leading and transferring knowledge to the customer employees who will be responsible for ongoing maintenance
• design and build of interfaces to other applications
• working with customers to create low risk deployment plans
• running complete projects encompassing all of the above

Can you afford to risk your Siebel deployment by using anyone other than Customer Systems?